Returns and Refund Policy
Return and Refund policy
Please read product descriptions before ordering. We try to be as transparent as possible in how we present all our products, with detailed descriptions, use instructions and particulars when necessary.
There is a 30 day time limit for returns after date of receipt.
We cannot accept returns on blanks that have been washed or dyed. Please examine all clothing before altering it in any way.
If we make a mistake, send an item that is defective, or do not include an item in your order, we will replace or fix the mistake at our expense. Clearance or ‘Shop Soiled’ items are items that are known to be defective. Defects to fabric include damaged fabric, stains or seems that are split.
If you receive an item and no longer want it, you can return it by contacting us, telling us what you are returning, and shipping your item(s) back to us at your expense.
Open or used dye cannot be exchanged or returned. Likewise with auxiliary chemicals.
When we ship an order, if an e-mail is provided, we will send tracking information to you. If a package is sent via UPS, tracking will come from a UPS e-mail address. If your package is sent via USPS, your tracking will come from an e-mail address belonging to Pitney Bowes.
If you feel unsafe about having a package delivered to your address, please have your item shipped somewhere that you know you will be available to receive it. If you have specific delivery instructions for secure delivery to your location, please provide them in your order comments and we will put them on your package where we know the delivery person will see them.
Colorado Wholesale Dye is not responsible for lost or stolen packages. This responsibility falls upon the shipper tasked with delivering your package, either USPS or UPS. If your package is missing, first locate your tracking information and contact UPS/USPS to inquire after your package. Then contact us, so we are aware of the situation. We do not automatically ship orders that have been claimed as lost or stolen. We can assist in filing insurance claims with UPS/USPS.